Privacy Policy

Last updated: 14 June 2026. Orrohub is operated by ORRO GROUP.

Business Details

This privacy policy applies to Orrohub and ORRO GROUP.

Information We Collect

When you use Orrohub, we may collect information needed to operate the website and process customer requests, including name, email address, mobile number, shipping address, billing address, order details, payment status, delivery status, device/browser information, IP address, and customer support messages.

How We Use Information

• To process domestic and international orders, payments, delivery, returns, refunds, and customer support requests.
• To send order updates and respond to queries sent to ORRO GROUP.
• To maintain account, tax, payment, fraud-prevention, chargeback, dispute, and transaction records.
• To improve website reliability, security, and customer experience.

Payment and Banking Information

Online payment details are handled by the applicable payment gateway, acquiring bank, card network, wallet, or banking partner. Orrohub may use authorized payment partners such as Zaakpay, Cashfree, or other approved processors for eligible payments.

Orrohub does not store full card numbers, CVV, card PINs, UPI PINs, banking passwords, or other sensitive authentication credentials on this website. Payment authorization, fraud checks, currency conversion, settlement, refunds, and dispute handling may be processed by the relevant payment partner under its own security and compliance controls.

Sharing of Information

We may share only necessary information with payment gateways, payment processors, banks, card networks, delivery partners, technology service providers, fraud-prevention providers, legal/tax advisors, and government or law-enforcement authorities when required by law.

International Orders and Cross-Border Transfers

If you place an international order or pay through an international payment method, your order and payment information may be processed outside India by our payment, fraud-prevention, delivery, or technology partners. We share only the information needed to complete the transaction, comply with payment network rules, manage refunds, and respond to disputes or chargebacks.

Cookies and Website Analytics

Orrohub may use cookies, browser storage, server logs, and similar technologies to keep the website working, remember cart or account preferences, improve performance, prevent abuse, and understand basic website usage. Customers can manage cookies through browser settings, but some website features may not work correctly if cookies are disabled.

Data Retention

We retain order, payment, support, delivery, refund, chargeback, dispute, and account records for as long as needed for business operations, accounting, tax, legal, payment network, dispute-resolution, and fraud-prevention purposes.

Security

We use reasonable administrative and technical safeguards to protect customer information. No method of transmission or storage is completely secure, so customers should avoid sending sensitive payment credentials over email, phone, or chat.

Your Choices

You may request correction, access, or deletion of your personal information by contacting ORRO GROUP at ORROGROUP.HQ@GMAIL.COM. Some records may be retained where required for legal, tax, payment, fraud-prevention, chargeback, dispute, or transaction purposes.

Contact

For privacy requests or support, email ORROGROUP.HQ@GMAIL.COM or call +91 9926218920.